
Velleman®ServiceandQualityWarranty
Velleman®hasover35yearsofexperience
intheelectronicsworldanddistributesits
productsinmorethan85countries.
Allourproductsfulfilstrictquality
requirementsandlegalsti pulationsinth e
EU.Inordertoensurethequality,our
productsregularl ygothroughanextra
qualitycheck,bothbyan
internalquality
departmentandbyspecializedexternal
organisations.If,allprecautionarymeasures
notwithstanding,problemsshouldoccur,
pleasemakeappealtoourwarra n ty (see
guaranteeconditions).
GeneralWarrantyConditionsConc erning
ConsumerProducts(for EU):
•Allconsumerproductsaresubjecttoa24‐
monthwarrantyonproduct ionflawsand
defectivematerial
asfromtheoriginaldate
ofpurchase.
•Velleman®candecidetore pla ceanarticle
withanequivalentart icle,ortoref undthe
retailvaluetotallyorpartiallywhenthe
complaintisvalidandafreerep ai r or
replacementoftheartic leisimpossible,orif
theexpensesareoutof
proportion.
Youwillbedeliveredare p l acingarticleor a
refundattheval ueof100%ofth epurchase
priceincaseofaflawoccurredinthefirst
yearafterth e dateofpurchas eanddelivery,
orareplacingarticle at50%ofthe purchase
priceorarefund
atthevalueof50%ofthe
retailvalueincaseofaflawoccu r re d inthe
secondyearafterthedateofpurcha s eand
deliver y .
•Notcoveredbywarranty:
‐alldirectorindirectdama g ecause dafter
deliver y tothearticle(e.g.byoxidation,
shocks,falls,dust,dirt,humidity...),
andby
thearticle,aswe ll asitscontents(e.g. data
loss),compensationforlossofprofits;
‐frequentlyrepl acedconsum ablegoods,
partsoraccessor ie ssuchasbatterie s,la mps,
rubberparts,dri v ebel ts...(unlimitedlist);
‐flawsresultingfromfire,waterdamage,
lightning,accident,naturaldisaster,etc.…;
‐flawscauseddeliberately,
negligentlyor
resultingfromimproperhandling, negl i g ent
maintenance,abusiveuseorusecontraryto
themanufacturer’sinstructions;
‐damagecausedbyacommercial,
professionalorcollectiv e useofthearticle
(thewarrantyvaliditywillbereducedtosix
(6)monthswhentheartic leisused
professionally);
‐damageresultin gfromaninappropriate
packingandshippingofthearticle;
‐alldamage causedbymodification,rep ai r
oralterationperformedbyathirdparty
withoutwrittenpermissionbyVelleman®.
•Articlestoberepairedmustbedelivered
toyourVellem a n®deale r,solidlypacked
(preferablyintheoriginalpackaging),andbe
completedwiththeoriginalrece i pt
of
purchaseandaclearflawdescription.
•Hint:Inordertosaveoncostandtime,
pleasere re a d themanualandche ck ifth e
flawiscausedbyobviouscausesprior to
presentingthear t i cleforre pai r.Noteth at
returninganon‐defectivearticlecanalso
involvehandlingcosts.
•Repairsoccurringafterwarranty
expirationaresubjecttoshippingcosts.
•Theaboveconditionsarewithout
prejudicetoallcom mer ci a lwarranties.
Theaboveenumerationissubjectto
modificationaccordingtothearticle(see
article’smanual).
Velleman®service‐enkwaliteitsgarantie
Velleman®heeftruim35jaarervaringinde
elektronicawereldenverdeeltinmee r dan
85landen.
Alonze productenbean twoorde n aan
striktekwaliteitseisenen aandewe tteli jke
bepalingengeldig inde EU. Omdekwaliteit
tewaarborgen,ondergaanonzeproducten
opregel ma tigetijdstip peneenextra
kwalit ei ts co n tr o le , zowel
dooronzeeige n
kwaliteitsafdelin galsdoorexterne
gespecialiseerdeorganisaties.Mochter
ondanksdezevoorzorgentocheen
probleemoptreden,dankuntusteedseen
beroepdoenoponzewaarborg(zie
waarborgvoorwaarden).
Algemenewaarborgvoorwaarden
consumentengoederen(voorEuropese
Unie):
•Opallec onsumentengo ederengeldtee n
garantieperiodevan24ma andenop
productie‐enmateriaalfouten
enditvanaf
deoorspronke lijkeaankoopdatum.
•Indiendeklachtge g ron d isenee ngratis
reparatieofvervangingvaneenartikel
onmogelijkisof indiendekostenhiervoor
buitenverhoudingzij n,kanVel lem an®
beslisse nhetdesbetreffendeartikelte
vervangendooree n gelijkwa ard i g artikelof
deaankoopsomvanhetartikelgedeeltelijk
of
volledigterugtebetal en.Indatgeval
krijgtuee nverv angendproductof
terugbetalingterwaardevan100%vande
aankoopsombijontdekkingvaneengebre k
totéénjaarnaaankoopenlevering ,ofee n
vervangendproducttegen 50%vande
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