
Velleman®ServiceandQualityWarranty
Velleman®hasover35yearsof
experienceintheelectronicsworldand
distributesitsproductsinmorethan85
countries.
Allourproductsfulfilstrictquality
requirementsandlegalstipulationsinthe
EU.Inordertoensurethequality,our
productsregularlygothroughanextra
qualitycheck,bothbyaninternalquality
departmentandbyspecializedexternal
organisations.If,allprecautionary
measuresnotwithstanding,problems
shouldoccur,pleasemakeappealtoour
warranty(seeguaranteeconditions).
GeneralWarrantyConditionsConcerning
ConsumerProducts(forEU):
•Allconsumerproductsaresubjecttoa
24‐monthwarrantyon
productionflaws
anddefectivematerialasfromthe
originaldateofpurchase.
•Velleman®candecidetoreplacean
articlewithanequivalentarticle,orto
refundtheretailvaluetotallyorpartially
whenthecomplaintisvalidandafree
repairorreplacementofthearticleis
impossible,orif
theexpensesareoutof
proportion.
Youwillbedeliveredareplacingarticleor
arefundatthevalueof100%ofthe
purchasepriceincaseofaflawoccurred
inthefirstyearafterthedateofpurchase
anddelivery,orareplacingarticleat50%
ofthe
purchasepriceorarefundatthe
valueof50%oftheretailvalueincaseof
aflawoccurredinthesecondyearafter
thedateofpurchaseanddelivery.
•Notcoveredbywarranty:
‐alldirectorindirectdamagecausedafter
deliverytothearticle(e.g.byoxidation,
shocks,falls,dust,dirt,humidity...),and
bythearticle,aswellasitscontents(e.g.
dataloss),compensationforlossof
profits;
‐frequentlyreplacedconsumablegoods,
partsoraccessoriessuchasbatteries,
lamps,rubberparts,drivebelts...
(unlimitedlist);
‐flawsresultingfromfire,waterdamage,
lightning,accident,naturaldisaster,etc.
…;
‐flawscauseddeliberately,negligentlyor
resultingfromimproperhandling,
negligentmaintenance,abusiveuseoruse
contrarytothemanufacturer’s
instructions;
‐damagecausedbyacommercial,
professionalorcollectiveuseofthearticle
(thewarrantyvaliditywillbereducedto
six(6)monthswhenthearticleisused
professionally);
‐damageresultingfromaninappropriate
packingandshippingofthearticle;
‐alldamagecausedbymodification,
repairoralterationperformedbyathird
partywithoutwrittenpermissionby
Velleman®.
•Articlestoberepairedmustbe
deliveredtoyourVelleman®dealer,
solidlypacked(preferablyintheoriginal
packaging),andbe
completedwiththe
originalreceiptofpurchaseandaclear
flawdescription.
•Hint:Inordertosaveoncostandtime,
pleaserereadthemanualandcheckifthe
flawiscausedbyobviouscausespriorto
presentingthearticleforrepair.Notethat
returninganon‐defectivearticle
canalso
involvehandlingcosts.
•Repairsoccurringafterwarranty
expirationaresubjecttoshippingcosts.
•Theaboveconditionsarewithout
prejudicetoallcommercialwarranties.
Theaboveenumerationissubjectto
modificationaccordingtothearticle(see
article’smanual).
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