
Velleman®ServiceandQualityWarranty
Velleman®hasover35yearsofexperience
intheelectronicsworldanddistributesits
productsinmorethan85countries.
Allourproductsfulfilstrictquality
requirementsandlegalstipulationsinthe
EU.Inordertoensurethequality ,our
productsregularl ygothroughanextra
qualitycheck,bothbyan
internalquality
departmentandbyspecializedexternal
organisations.If,allprecautionarymeasures
notwithstanding,problemsshouldoccur,
pleasemakeappealtoourwa rra nt y(see
guaranteeconditions).
GeneralWarrantyConditionsConcerning
ConsumerProducts(for EU):
•Allconsumerproductsaresubjecttoa24‐
monthwarrantyonpr oduct i onflawsand
defectivematerial
asfromtheoriginaldate
ofpurchase.
•Velleman®candecidetoreplace anarticle
withanequivale ntarticle ,ortorefundthe
retailvaluetotallyorpartiallywhenthe
complaintisvalidandafreerepairor
replacementofthearticleis impossible,orif
theexpensesareoutof
proportion.
Youwillbedeliveredareplac ing articleora
refundattheval ueof100% ofth epurchase
priceincaseofaflaw occurredinthefirst
yearafterthedateofpurchaseanddelivery,
orareplacingarticleat50%ofthepurchase
priceorarefund
atthevalueof50%ofthe
retailvalueincaseofaflawoccurredinthe
secondyearafter thedateofpurchaseand
deliver y .
•Notcoveredbywarranty:
‐alldirect orindirectdamageca us e dafter
deliver y tothearticl e(e.g. byoxidation,
shocks,falls,dust,di rt,humidity...),
andby
thearticle,aswe ll asitscontents(e.g. data
loss),compensationforlossofprofits;
‐frequentlyreplacedconsumablegoods,
partsoraccess or iessuchasbatteries,lamps,
rubberparts,dri v ebelts. .. (unlimit edlist);
‐flawsresultingfromfire,waterdamage,
lightning,accident,naturaldisaster,etc.…;
‐flawscauseddeliberately,
negligentlyor
resultingfromimproperhandling , negligen t
maintenance,abusiveus e orusecontraryto
themanufacturer’sinstructions;
‐damagecausedbyacommercial,
professionalorcollec tiv e useofthearticle
(thewarrantyvaliditywillbereducedtosix
(6)monthswhentheartic l eisused
professionally);
‐damageresultin gfromaninappropriate
packingandshippingofthearticle;
‐alldamagecausedbymodification,repair
oralterati onperformedbyathirdparty
withoutwrittenpermissi onbyVelleman®.
•Articlestoberepairedmustbedelivered
toyourVellem a n®deal e r,solidlypacked
(preferablyintheoriginalpackaging),andbe
completedwiththeoriginalrece i pt
of
purchaseandaclearflawdescription.
•Hint: Inordertosaveoncostandtime,
pleasere re a d themanualandche ck ifthe
flawiscausedbyobviouscausesprior to
presentingthear t i cleforre p ai r. Notethat
returninganon‐defect ivearticlecanalso
involvehandlingcosts.
•Repairsoccurringafterwarranty
expirationaresubjecttoshippingcosts.
•Theaboveconditionsarewithout
prejudicetoallcom mer ci a lwarranties.
Theaboveenumerationissubjectto
modificationaccordingtothearticle(see
article’smanual).
Velleman®service‐enkwaliteitsgarantie
Velleman®heeftruim35jaarervaringinde
elektronicawereldenverdeeltinmeerdan
85landen.
Alonze productenbea n twoordenaa n
striktekwalit eitseisenenaandewettelij ke
bepalingengeldig indeEU .Omdekwa l iteit
tewaarborgen,ondergaanonzeproducten
opregel ma tigeti jdsti p peneenextra
kwalit ei ts co n tr o le , zowel
dooronzeeige n
kwaliteits afdelin galsdoorextern e
gespecialiseerdeorganisaties.Mochter
ondanksdezevoorzorgentocheen
probleemoptreden,dankuntusteedseen
beroepdoenoponzewaarborg(zie
waarborgvoorwaarden).
Algemenewaarborgvoorwaarden
consumentengoederen(voorEuropese
Unie):
•Opalleconsum enten g o e d e re n geld teen
garantieperiodevan24ma andenop
productie‐enmateriaalfouten
enditvanaf
deoorspronkelijke aankoopdatum.
•Indiendekl achtge g ro nd iseneengratis
reparatieof vervangingvaneenartikel
onmogelijkisof indiendekostenhiervoor
buitenverhoudingzij n,kanVe llem a n®
beslisse nhetdesbetreffendeartikelte
vervangendooree n gelijkw a ardi gartikelof
deaankoopsomvanhetartikelgedeeltelijk
of
volledigterugtebet al en.Indatgev al
krijgtuee nverv angendproductof
terugbetalingterwaardevan100%vande
aankoopsombijontdekkingvaneengebre k
totéénjaarnaaankoopenleveri ng, ofee n
vervangendproduc ttege n 50%vande
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